At Airtm, the security of your funds and information is our top priority. We comply rigorously with KYC (Know Your Customer) and AML (Anti-Money Laundering) laws, and we maintain detailed records of all transactions to ensure a trustworthy environment.
To help you stay one step ahead of scammers, here are some key tips.
Strategies to avoid scams on Airtm
- Spot impostors: Scammers often pose as a family member, charity, or even an Airtm representative. Never send money or share personal information in response to an unexpected request — whether by text, phone call, email, or social media. Always verify the sender's identity through an official Airtm channel.
- Search online: Before trusting a new offer or entity related to Airtm, do some research. Search for the company or product name, adding terms like "review," "complaint," or "scam." A quick search can reveal important warnings.
- Don't pay upfront: If someone asks you to pay in advance to unlock a prize or access a benefit on Airtm, be suspicious immediately. Scammers often take that payment and disappear.
- Talk to someone you trust: Scammers want you to act fast. Before handing over money or personal information, talk to someone you trust, slow down, and carefully verify the details.
- Don't respond to suspicious emails: If an email claiming to be from Airtm has grammar errors, asks for sensitive information, or asks you to click strange links — don't engage. Mark it as spam. Airtm will never ask for sensitive information by email.
- Be skeptical of free trials: Research carefully before accepting any "free trial" — they may hide recurring charges. Always read the cancellation policy and review your statements for unrecognized charges.
Your role in Airtm community security
Security at Airtm is a collective effort. If you witness suspicious activity on the platform, open a ticket at our help center immediately or write to us at support@airtm.com. Your cooperation is essential to keeping Airtm safe for everyone.