The resolution time of transactions in mediation depends on the cooperativity of the parties involved, usually, they are resolved in an average time of 24 business hours, for this, it is important that both parties respond to the messages sent through the chat of the transaction as soon as possible.

Please, note that creating tickets will only generate delays in our processes and attention which will significantly affect the resolution time of the problem you are experiencing.

Thank you very much for your patience and understanding.

Airtm Mediation Team.